FAQ's

• What if my order arrives damaged?

  Another common concern that people have when shopping online is dealing with damaged goods upon arrival. If you take the time to explain that you will happily (and quickly) replace anything that arrives damaged or otherwise defective, you’ll not only be proving your value to people, but you’ll be addressing one of their most pressing concerns when it comes to online shopping. 

  Make sure that you provide people with a few different options here. A replacement is great, but if they’ve got a bad taste in their mouth or want another out, you should make sure that it’s available. Your willingness to resolve their issue in a way that works for them is going to go a long way in getting a good outcome for all. 
  

  
  

• Do you have gift packaging options?

  People love buying gifts online, and especially if they can ship them straight to the recipient. Therefore, they’ll often want an option where the invoice is left out of the box or pricing is excluded. Perhaps they’re shipping it to themselves but want a gift receipt for the person getting it. You might even want to consider offering special packaging for gift purchases, but only if it’s within your means. 

  Either way, present all of this on your FAQ page so that people know exactly what they’re getting. This is a very common question, and you’ll find that you get a lot more interest from it than you might have initially thought. 

• What payment methods do you accept?

  There are a growing number of options for paying for transactions online. From credit cards and debit cards to electronic wallets, people want more and more versatility in their online shopping. You don’t have to offer it all, but make sure that you’re explicit about what you do accept. If you use a platform like Square or PayPal, make sure you let people know so they have that option in addition to others. 

  Using your FAQ to cover basics like this will free up your time to focus on more pressing issues that require your attention. It will also help your audience feel like you want to provide them with as much insight and reassurance as you can so that they can have the transaction that they desire. 

• How can i buy products online ?

  Most companies on the Internet to pay require you to put in your credit card number to make purchases; larger online business also offer their own in-house credit. Items will be shipped to your home or office, whichever you put as the shipping address while placing your order.

• How long will it take for my order to arrive?

  Everyone’s in a hurry these days. Thanks to giants like Amazon offering next-day (and even same-day) shipping, no one wants to wait. If you charge for shipping, consider offering people a few different delivery options. Regardless, make sure that you use this question to provide people with the specific details of how long delivery takes based on the type of order, as well as whether there is any order processing time. 

  While people love free, quick shipping, they are willing to pay and wait, if the reasoning is solid. Once you explain that you’re doing your best to ship things quickly and efficiently, but without costing your business (and in turn, the customer) a small fortune, you’ll get a much better response, even if the answer is that they have to wait.